Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from paintingcalm.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse the Site, we may also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier.

• “Log files” track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

If you place an order for a custom paint by numbers kit, we may also collect the image or photo you submit in order to create and fulfill your personalized product.

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through the Site, including processing your payment information, arranging shipping, providing invoices and order confirmations, and delivering customer support.

Additionally, we use this information to:

• Communicate with you;

• Process returns, refunds, exchanges, and order-related requests;

• Screen orders for potential risk or fraud;

• Create and fulfill custom paint by numbers kits when applicable;

• Provide you with information or advertising related to our products or services, when in line with the preferences you have shared with us.

We use Device Information to help screen for potential risk and fraud, especially your IP address, and to improve and optimize our Site. For example, we may generate analytics about how customers browse and interact with the Site and assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above.

For example, we use Shopify to power our online store. We may also share your Personal Information with payment processors, fraud prevention providers, shipping carriers, logistics partners, production partners, and customer support tools as necessary to operate our business, fulfill your order, deliver your package, process refunds, and protect against fraud.

We may also use analytics tools, such as Google Analytics, to help us understand how customers use the Site.

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.

Email Marketing

If you subscribe to our email marketing, we may send you product updates, offers, cart reminders, and other marketing communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and request that your personal information be corrected, updated, or deleted.

If you would like to exercise these rights, please contact us using the contact information below.

Please note that we process your information in order to fulfill contracts we may have with you, such as when you place an order through the Site. Your information may also be transferred outside your country, including to the United States and other jurisdictions where our service providers operate.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal and operational record-keeping requirements.

For custom products, submitted images may be retained as necessary to create, fulfill, replace, or support your order.

Minors

The Site is not intended for individuals under the age of 18 without the consent of a parent or legal guardian.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail:

PaintingCalm
Mrs Negócios Digitais LLC
Attn: Privacy Compliance
911 E Atlantic Blvd Ste 101
Pompano Beach, FL 33060
United States

Email: support@paintingcalm.com